What can customers ask it?

Anything about your business: whether you are open, what is in stock, when new stock arrives, what an item costs and whether delivery is available. It answers from your own business information.

Can it place an order?

Yes. When a customer lists the items they want and gives their details, the agent places the order for them.

Can I see it working?

Yes. The recorded walkthrough on this page shows it answering live WhatsApp messages, and the LinkedIn post linked above shows it too. You can also contact us for a detailed overview.

[in] LINKEDINInbound Message Automation

AI Inbox Agent: WhatsApp Order Automation for Distributors

The AI Inbox Agent automates WhatsApp order taking for distributors. It answers customers' questions about your business, from opening hours and stock to prices and delivery, and places the order when the customer lists what they want and gives their details.

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The problem

Customers message a business's WhatsApp all day asking when it opens, what is in stock, what things cost and whether it delivers. Each question waits for a person, and every order is taken down by hand.

How it works

Customer sends a message
Customers write to the business's WhatsApp number as they already do, in plain text, with any question.
It answers the question
It answers about the business and its products: opening hours, stock, new arrivals, prices and delivery.
It places the order
When the customer lists the items and gives their details, the agent places the order instead of a person.

Screenshots

Walkthrough

About one minute

The screen is split: the agent's live dashboard on the left and a WhatsApp chat on the right.
A customer sends "Hi who are you" and the agent introduces itself as the customer assistant.
The customer asks what medications the business has, and the dashboard tracks the reply.
The reply comes from the business's own documents, listing what it carries and what it does not.
The customer asks how to contact support and gets the support email and the business hours.
The dashboard counts messages answered and the average reply time as the conversation goes on.
A question that is unrelated to the business gets a polite decline instead of an invented answer.

Results

$0cost per message

Each message is matched against the business's own documents, and anything outside it gets a polite decline. There is no per-message API fee on a local model; hosting costs extra once deployed.

Built with

n8n workflows
WhatsApp Web bridge
Document retrieval
Local LLM (Ollama)

Common questions

01
What can customers ask it?
Anything about your business: whether you are open, what is in stock, when new stock arrives, what an item costs and whether delivery is available. It answers from your own business information.
02
Can it place an order?
Yes. When a customer lists the items they want and gives their details, the agent places the order for them.
03
What formats does it support?
Text messages on WhatsApp.
04
Can I see it working?
Yes. The recorded walkthrough on this page shows it answering live WhatsApp messages, and the LinkedIn post linked above shows it too. You can also contact us for a detailed overview.

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Discuss something similar All projects

AI Inbox Agent: WhatsApp Order Automation for Distributors

The problem

How it works

Customer sends a message

It answers the question

It places the order

Screenshots

Walkthrough

Results

Built with

Common questions

What can customers ask it?

Can it place an order?

What formats does it support?

Can I see it working?

Need something similar?

AI Inbox Agent: WhatsApp Order Automation for Distributors

The problem

How it works

Customer sends a message

It answers the question

It places the order

Screenshots

Walkthrough

Results

Built with

Common questions

What can customers ask it?

Can it place an order?

What formats does it support?

Can I see it working?

Need something similar?